Refund policy

Refund & Return Policy

Effective Date: 20 July 2026

Thank you for shopping with Naari Ratan. We take great care in creating and delivering our handmade jewellery. As every product is handcrafted, we request you to read our Refund & Return Policy carefully before placing your order.

1. Return Eligibility

We accept returns only in the following situations:

  • You receive a damaged product.

  • You receive a defective product.

  • You receive the wrong item.

  • The product received is significantly different from what was ordered.

To request a return, you must contact us within 48 hours of receiving your order.

2. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Products damaged due to misuse or improper handling.

  • Products used after delivery.

  • Items returned without original packaging.

  • Customized or personalized jewellery.

  • Products purchased during clearance or special sale events (unless damaged or incorrect).

As our jewellery is handmade, slight variations in color, texture, size, or finishing are natural and are not considered defects.

3. How to Request a Return

To request a return, please contact us with:

  • Your Order Number

  • Your Name

  • Photos or a short video showing the issue

  • Reason for the return

Email: naariratan@gmail.com

WhatsApp: +91 9824001552

Our team will review your request and respond within 2 business days.

4. Refund Policy

Once your return request is approved and the returned product is received and inspected, we will process your refund.

Approved refunds will be issued to the original payment method used during the purchase.

Refunds are generally processed within 5–7 business days after approval. The time taken for the amount to reflect in your account depends on your bank or payment provider.

For Cash on Delivery (COD) orders, approved refunds will be processed through bank transfer or another mutually agreed payment method.

5. Exchange Policy

If you receive a damaged, defective, or incorrect product, we may offer a replacement instead of a refund, depending on product availability.

If the same product is unavailable, you may choose another product of equal value or receive a refund.

6. Cancellation Policy

Orders may be cancelled only before they are packed or shipped.

Once an order has been dispatched, it cannot be cancelled.

To request a cancellation, contact us as soon as possible after placing your order.

7. Return Shipping

If the return is due to our mistake (wrong, damaged, or defective product), Naari Ratan will arrange the return or reimburse reasonable return shipping costs, where applicable.

If a return is requested for any other approved reason, the customer may be responsible for return shipping charges.

8. Order Refusal

Naari Ratan reserves the right to refuse a return or refund request if:

  • The request is made after the allowed reporting period.

  • The product has been used, altered, or damaged after delivery.

  • Required proof (photos/videos) is not provided.

  • The returned item does not match the original order.

9. Contact Us

If you have any questions regarding returns, refunds, or cancellations, please contact us:

Naari Ratan

📧 Email: naariratan@gmail.com

📞 Phone: +91 9824001552

💬 WhatsApp: +91 9824001552

Shop No 1, Cristal Apartment, Behind 66kv Rameshwar GETCO Sub Station, Near Radheshyam Gaushala, Vavdi, Rajkot, Gujarat, India - 360004